Privacy Policy
We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we automatically collect the Internet Protocol (IP) address used to connect your computer to the Internet; login information; e-mail address; password; computer and connection information; and purchase history where applicable.
We may use software tools and services provided by WordPress, WooCommerce, and third-party plugins or services to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information (including name, billing and installation address, email address, telephone number, password, communications); payment-related information (processed by third-party providers); comments, feedback, product reviews, recommendations, and personal profile information where applicable.
Transactions and Orders
When you conduct a transaction on our website, as part of the process we collect personal information you give us such as your name, address, contact details, and order information. This information is used solely for the purposes of processing your order, delivering our services or products, providing customer support, and meeting legal or regulatory obligations.
Our website uses WooCommerce to manage products, orders, and customer accounts. WooCommerce stores order and customer information within our website database and may also interact with third-party services required to complete transactions.
Payment Processing
Payments on our website are processed securely by third-party payment providers, including Stripe and GoCardless. We do not store or process your full payment card or bank account details on our servers.
Stripe and GoCardless handle payment information in accordance with their own privacy policies and security standards, including compliance with PCI-DSS where applicable. We encourage you to review their respective privacy policies to understand how your payment information is handled.
Use of Third-Party Service Providers
In connection with our solar energy products and services, we may share relevant customer information with Simplified, a third-party service provider that supports the provision, administration, or fulfilment of solar energy solutions. Information shared is limited to what is necessary for the delivery of the relevant service and is processed in accordance with applicable data protection laws.
Purposes for Collecting Information
We collect Non-personal and Personal Information for the following purposes:
- To provide and operate our website and services
- To process orders and payments
- To provide customer assistance and technical support
- To contact visitors and customers with service-related or promotional communications (where permitted by law)
- To create aggregated statistical data and insights to improve our services
- To comply with legal, regulatory, and contractual obligations
Legal Basis for Processing (UK GDPR)
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases to process your personal data:
- Contractual necessity – where processing is necessary to perform a contract with you, such as processing orders, managing installations, and providing purchased products or services.
- Legal obligation – where processing is required to comply with legal or regulatory obligations, including tax, accounting, and consumer protection requirements.
- Legitimate interests – where processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, maintaining website security, and communicating with customers, provided those interests are not overridden by your rights and freedoms.
- Consent – where you have given explicit consent, for example, to receive marketing communications. You may withdraw your consent at any time.
Website Hosting and Data Storage
Our website is built using WordPress and hosted by Bluehost. Bluehost provides the server infrastructure and hosting services that allow our website to operate. Your data may be stored through our website databases, file storage, and backups on Bluehost servers, as well as within WordPress and associated plugins.
We take reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the Internet or electronic storage is completely secure.
Communications
We may contact you to:
- Notify you regarding your account or order
- Provide updates about your installation, services, or enquiries
- Troubleshoot issues or resolve disputes
- Collect payments owed
- Request feedback or responses to surveys
- Send company updates or promotional communications where permitted
We may contact you via email, telephone, text message, or postal mail.
Data Retention
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, including the provision of our services, compliance with legal, accounting, and regulatory obligations, and the resolution of disputes.
Customer and Order Data
When you place an order or make an enquiry through our website, we retain your personal and order information for our records unless and until you ask us to delete this information. This includes information stored through WordPress and WooCommerce, such as names, contact details, billing and installation addresses, order details, and communications.
Order and transaction records may be retained for a longer period where required to comply with tax, financial, or regulatory requirements.
Payment Information
Payment details are processed by third-party payment providers, including Stripe and GoCardless. We do not store full payment card or bank account details on our servers. Any payment-related data retained by these providers is governed by their respective privacy and data retention policies.
Third-Party Service Providers
Where personal data is shared with third-party service providers such as Simplified for the delivery or administration of solar energy products and services, that data is retained only for as long as necessary to provide the relevant service and in accordance with applicable legal requirements.
Website Accounts and Communications
If you create an account on our website, we retain your account information for as long as the account remains active. Communications such as emails, enquiries, or support requests may be retained for customer service, training, and quality assurance purposes.
Comments and Reviews
If you leave comments or product reviews on our website, the comment and its metadata may be retained indefinitely to help recognise and approve follow-up comments automatically and to maintain the integrity of reviews on our website.
Data Deletion Requests
You may request that we delete personal data we hold about you at any time, subject to legal obligations that require us to retain certain information.
Your Rights
You have the right to request access to, correction of, or deletion of any personal information we hold about you, as well as to object to or restrict certain processing, in accordance with UK GDPR.
If you do not want us to process your data anymore, please contact us at:
or send mail to:
Stag Solar, Maldon, Essex CM9 4DL
Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify users on this page.
Contact Information
If you would like to access, correct, amend, or delete any personal information we have about you, please contact:
info@stagsolar.com
or send mail to:
Stag Solar Solutions Ltd
1A Benbridge Trading Estate
Holloway Road
Maldon
Chelmsford
Essex
CM9 4ER